I loved their promptness and efficiency, they showed up early, and they called before arriving. The woman scheduling the appointment was easy to get through to. I wasn't put on hold. Also, I liked their services. Not many people do residential services for older furnaces anymore. "
I am a big fan of how professional they were. I could trust them. They knew what they were doing. They communicated with me, kept me informed, and let me know if something was going to be different. They called if they were going to make schedule changes or if they were running late. I could tell that they were really working to accommodate me. It was pretty seamless.
They were responsive all the way through, from the lady on the phone setting the appointment, to the person who came out to fix my wine cellar. They were great to work with, really helpful. Mike who came over went the extra step, when I needed something else fixed, instead of him coming out again and being paid to fix it, he gave me some tips and advice to save paying more. I thought that was very honest and nice of him.